FAQ

Answers to the questions we get most often. Can't find yours? Send us a message.

How do I book a ticket?

Open a movie from the home page (or use the search box), then click Book Tickets or Select Seats next to a show. Pick a date and showtime, choose your seats on the seat map, click Continue, add snacks or a promo code at checkout, and pay. You need to be signed in to book; if you are not, we send you to sign in and bring you back to your seats.

What are the seat classes and prices?

Every hall has three classes: rows A to C are Economy, D to F are Business and G to H are First class. Each movie has its own price for each class, listed on the Ticket Pricing page and shown on the seat map when you hover a seat.

How many seats can I book, and how long are they kept for me?

You can book up to 10 seats in one booking. When you click Continue, your seats are held for 5 minutes while you check out, and nobody else can take them. A timer shows how much time is left. If it runs out, the seats are released and you can pick them again.

Can I order snacks?

Yes. At checkout you can add popcorn, nachos, drinks, hot dogs and combos with the + and - buttons. The snack total is added to your booking and printed on your e-ticket, so you just show the ticket at the snack counter.

How do promo codes work?

Type the code at checkout and click Apply. The discount is a percentage of your tickets and snacks. You can use one code per booking. A code can stop working when it expires or reaches its usage limit; you will see a message if it is not valid.

Which payment methods can I use?

You can pay by debit/credit card, JazzCash or Easypaisa. JazzCash and Easypaisa ask for a one-time code (OTP). Note: this is a final year project, so payments are a safe demo and no real money is charged. We only keep the last 4 digits of your card or mobile number.

How do I get my e-ticket and use the QR code?

Right after payment you see your e-ticket with a booking reference (like CNX-2026-00001) and a QR code. You can open it any time from My Bookings and print or save it as a PDF. At the cinema, staff scan the QR code once; after that the ticket is marked as used and can't be used again.

Can I cancel? How much do I get back?

Yes, from My Bookings, as long as the show has not started. If you cancel 24 hours or more before the show you get a 100% refund; if you cancel less than 24 hours before, you get 50%. Your seats are released straight away and the refund shows as Pending until our staff approve it. If a refund is rejected, the reason is shown on your booking.

What are loyalty points?

You earn 1 loyalty point for every PKR 100 you spend on a booking. Your points are shown on your Profile and on My Bookings. If you cancel a booking, the points you earned for it are removed.

How do I manage my account?

Use the menu under your name. On Profile you can change your name, phone number and photo, and change your password. Your email is your login, so it can't be changed. You can also save movies to Favorites and write one review per movie. If your account is blocked or you need help, please contact us.